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Security, Privacy & Compliance Framework
MyDesk implements a comprehensive security framework designed to protect your business data at every layer. Our security controls are aligned with industry standards and continuously monitored to ensure the highest level of protection.
Your data is your most valuable asset. We treat it with the utmost care, employing enterprise-grade encryption, strict access controls, and transparent data handling practices that exceed regulatory requirements.
All data at rest and in transit is encrypted using AES-256 and TLS 1.3 protocols.
Role-based access control (RBAC) with multi-factor authentication and just-in-time access principles.
Primary data storage in Australian data centres with optional regional storage capabilities.
We understand that downtime impacts your business. Our infrastructure is designed for maximum availability, performance, and scalability to ensure your operations run smoothly 24/7.
Financially backed service level agreement
Edge delivery for optimal performance worldwide
Resources scale dynamically with demand
Enterprise-grade mitigation and scrubbing
Monthly third-party security assessments
SIEM-powered threat detection and response
We believe in radical transparency. Our trust portal provides real-time visibility into our security posture, compliance status, and incident response capabilities.
Available upon request under NDA
Certificate No: MD-ISO27001-2026-001
GDPR & APP compliant
Our security architecture follows a defence-in-depth approach with multiple layers of protection working together to safeguard your data and ensure service integrity. See the full Solution Architecture for platform-wide detail.
Microsegmentation and least privilege access
Security integrated throughout the development lifecycle
Real-time threat detection and automated response
Have specific security or compliance questions? Our dedicated trust team is available to provide detailed information, documentation, and assistance with your security review process.
security@mydesk.digitalresponse.com.au
Available for security enquiries and incident reporting
compliance@mydesk.digitalresponse.com.au
For audit requests, certification copies, and regulatory questions
Request access to our security portal for real-time compliance views
(Available for enterprise customers under NDA)
Last updated: July 2026 • This document is subject to change without notice. For the most current information, please contact our security team.